Our Services

CTI helps healthcare leaders improve the clinical performance of their organizations. Specializing in five foundational elements required for success – strategy, leadership, clinical performance, culture, and finance – we partner with our clients to achieve transformational change. CTI has special expertise in clinical staff performance, aligning and engaging physicians, nurses, and others to optimize the quality of care and minimize risk. Our engagements are entirely customized to suit the unique mission, culture and challenges of each client organization, resulting in significant, sustainable, and measurable improvements.

We work with healthcare leaders across the country realize significant and sustainable clinical and operational improvements thorugh:

Medical Staff Optimization

  • MEC and Medical Staff Assessments

  • MEC Strategic Planning and Alignment to Board/Organization

  • Bylaws and Governance Review and Revision

  • Physician Recruitment Process Redesign

  • New Department or division Chief Onboarding

  • Clinical Performance Assessment and Optimization

Medical Staff Governance and Peer Review

  • Quality and Safety Ownership

  • Role of Physician Leaders

  • Performance and Quality Indicators

  • Legal Landmines

  • Effective Corrective Action

Credentialing and Privileging Training

  • Physicians and non-physician practitioners

  • Hospitals, physician groups, ACO’s and integrated networks


Medical Staff Engagement

  • Resilience and Burnout Prevention

  • Coping with Continuous Change

  • Benchmarking and Reducing Hassle Factors

Culture and Communication

Coping with Continuous Change

Innovative Culture


Conflict Resolution and Disruptive Behaviors

Performance Standards and Accountability

Communication Transparency

Peer-to-Peer Communication

Having the Difficult Conversations

High Reliability Organization

Physician Roles in Creating an HRO

Establishing Learning Systems

Creating a Safe and Reliable Culture

Reducing Variation

Executive Team Support & Coaching

Consulting and Coaching for Administrative and Clinical Leaders

  • Assessment
  • Goal Setting
  • Accountability
  • Transformation
  • Strategic Project Coaching

Lean Process Improvement for Quality, Safety and Patient Satisfaction


Leadership Development

Physician Leadership Institute

Executives, Physicians, Nurses, and Other Clinical Staff

Dyad Leadership Team Design

Terrain-Based Strategy Mapping

Market/Terrain Competitive Assessment

Identifying Strategic Imperatives

Translating Vision into Action

Finance and Operations

Monetary and Operational Opportunities: Assess, Plan, Execute

System Efficiencies and Best Practices

Staff Skill Assessment and Training Recommendations

Service Line Optimization

Hospital Medicine


Outpatient Clinics

If you don’t see a program that matches what you are looking for, contact us and we will build it for you.