Why does the patient experience matter?
This article by Brianna Flavin for Rasmussen.edu, explores the technological and governmental factors affecting healthcare providers’ emphasis on the patient experience.
According to Mo Kasti, CEO and founder of CTI Physician Leadership Institute, this is a critical subject for everyone in healthcare. “Healthcare providers are measuring patient experience and expecting continuous improvement by the staff and physicians,” he says. “The government and insurance companies are adding incentives and investing in patient experience.”