Key Takeaways from AMGA 2019

AMGA 2019 Key Takeaways

Although Healthcare transformation was the overall arching theme of the 2019 AMGA conference that was held in National Harbor, Maryland, on March 26-28, 2019, each breakout session offered insight into multiple topics such as Leading Leaders, Physician Engagement, Physician Burnout, Opioid Management, Patient Experience, Primary Care Redesign and Developing Culture. These are some major takeaways from some sessions we attended:

Bless This Mess: A Story of Healthcare in America – Stephen Klasko, M.D., M.B.A.

  • Knowing your patient population and how to meet their needs and expectations
  • Understanding how to look to the future of healthcare so we can prepare today
  • Marketing forces impact the face of healthcare today
  • Understanding innovation, thinking like Amazon and Google
  • The change in the care delivery model of today requires us to change
  • Meeting the needs of patients in a flexible manner for better results
  • Technology is changing healthcare, so we need to train, develop and prepare our physicians for what’s next
  • Changing your culture to change the outcome
  • Being consumer-centric to be successful
  • Creating a new educational paradigm to address medical advancements
  • Closing care gaps- How to use technology to improve quality and ease physician burnout


Leading Leaders: Emotional intelligence in Your Organizational Culture – Patrice Weiss, M.D.

  • Emotional intelligence is just as important as IQ in determining which leaders will succeed
  • Emotional intelligence helps solve problems, gain influence, establish organizational culture and impact patient safety and experience
  • Your IQ can get you the opportunity but your emotional intelligence will contribute to how successful you will be in your role
  • EI outweighs IQ in determining who emerges as a leader
  • There are five components of EI- Self awareness, self regulation, motivation, empathy and social skills
  • Create a thriving culture remembering the magic ratio of uplifts to hassles is 3:1
  • Create a culture you can be proud of, people might not remember what you said but they will remember how you made them feel.


We Are Who We Recruit, Nurture, and Develop: Full Cycle Talent Management in a Medical Group – Lee Anne Wong, M.D. and Kristin Hallmark, M.B.A.

  • How you recruit, nurture, and develop your clinicians will determine how long they will stay with the organization
  • Each new clinician should raise the bar and enrich your organizations success and culture
  • Create alignment with the expectation and goals of the organization
  • Involve your other clinicians in onboarding and welcoming recruits
  • Give feedback with support and resources during the onboarding process
  • Ask your clinicians to commit to a mentorship to further develop and nurture new clinicians
  • Build opportunities for growth and development of clinicians in the medical grouo
  • Have flexibility when working with clinicians to prevent burnout


At CTI we are committed to supporting healthcare organizations in their engagement efforts with tools for success, strategies and roadmaps, as well as classes and workshops. To learn more about how we can help and to access our brochure of physician leadership training offerings, contact us online or give us a call at (813) 333-1401.

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